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Act 3: Day-to-Day Operations

14. Employee Self-Service

Story

Sarah now enables employees to manage routine HR tasks on their own without depending on HR teams for every small update or request.

Employees can check attendance, review leave balances, download payslips, and maintain personal profile information directly from the self-service portal.

By giving employees controlled access to their own data, the organization reduces HR workload while improving transparency, responsiveness, and employee experience.

Happy Path

Employees successfully manage their day-to-day HR activities through the self-service portal while company policies continue to control sensitive information and restricted actions.

  • Employees view attendance records in calendar or list format
  • Employees submit and track leave requests directly from the portal
  • Payslips and company documents are available for secure download
  • Employees update allowed profile fields such as phone number, address, and emergency contact details
  • Personal profile updates are reflected immediately where approval is not required
  • Self-service access reduces dependency on manual HR intervention

Failure Modes

FailureWhat the user seesWhat happens next
Payslip has not yet been generated for the payroll cycle"Not available yet"Wait until payroll processing completes
Employee attempts to update restricted profile fieldsRestricted fields remain read-onlyContact HR for controlled updates if required
Invalid phone number submitted during profile updateValidation rejects profile updateEnter a valid phone number format

Edge Cases

ScenarioBehaviorWhy
Employee updates bank account shortly before payroll processingSystem warns that changes will apply from the next payroll cyclePrevents payroll inconsistencies during active processing

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