. The Why

What Zetta HRM Solves

Managing people is hard. Payroll, attendance, leave, shifts, compliance — spreadsheets break, emails get lost, and nothing talks to each other. Zetta HRM is built for small to medium enterprises that need one platform to handle it all: from hire to separation, from check-in to payday.

Who It Is For

• HR Managers — run payroll, track attendance, manage leaves and approvals
• Company Owners — oversee costs, configure policies, control access
• Employees — check in, request leave, view payslips, update their profile
• Platform Teams — manage billing, subscriptions, and multi-company support

How This Playbook Works

Each chapter walks through one complete use case from the customer's perspective. Every chapter covers three parts:

The journey follows a natural arc: a customer arrives, signs up, sets up their company, runs daily operations, processes payroll, and grows. Each chapter builds on the last.

• Story — a narrative walkthrough so you understand the flow
• Happy Path — what happens when everything goes right
• Failure Modes — what can go wrong, what the user sees, and what happens next
• Edge Cases — unusual situations and how the system handles them

The Big Picture

The playbook is organised into five acts:

1. 1First Contact — from landing on the homepage to first login
2. 2Setting Up the Kingdom — configuring the company and HR policies
3. 3Day-to-Day Operations — attendance, leave, self-service, communications
4. 4Payday — payroll runs, loans, overtime, separation
5. 5Growth & Governance — subscriptions, access control, audit, reports

Start with Chapter 1 to follow Sarah, an HR manager, as she discovers Zetta HRM.